Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Admin Officer at Emirates Aviation University, and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Admin Officer, you will be responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer-oriented specialist service to an internal customer base.

In this role, you will: 

• Ensure good customer service to our students and provide administrative support for the University. In addition, oversee and support the operation of our students services.
• Assist on various projects and initiatives as required by the Head of Department. 
• Coordinate with EK various departments to ensure projects are achieved in accordance with EAU needs and EK standards. 
• Coordinate with Organizational Performance & Quality Assurance (OPQA) to regularly evaluate the effectiveness of services offered to students. 
• Identify key issues raised and prepare an action plan, aligned to the EAU Strategic Plan 2019-2025, to address these. 
• Implement agreed actions to improve customer services and enhance the overall student experience.
• Ensure the quality of the content of information appears in the internal systems and timely updates.

To be considered for this role, you must meet the below requirements: 

• Thorough understanding of the Emirates Group policies, processes and practices
• Proven ability to coach and motivate staff
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI, writing formula
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.