Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Admin Officer at EFTA and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As an Admin Officer at EFTA you will be responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer-oriented specialist service to an internal customer base.

In this role, you will: 

• Oversee the administration and compliance of Maintenance Repair Organisation (MRO) documentation, manuals, and systems, ensuring that all necessary approvals, contracts, and records are accurate, up to date, and aligned with regulatory requirements, utilising both digital and physical filing systems.
• Support the leadership team in ensuring the timely renewal, accurate tracking, and ongoing compliance of MRO staff training certifications, in accordance with the established training matrix.
• Provide operational support by coordinating management-level meetings, assisting with internal and external audits, and reviewing documentation workflows to recommend improvements.
• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Provide Effective hands-on supervision and day to day management of an admin team.
• Ensure the quality of the content of information appears in the internal systems and timely updates.
• Work closely with internal and partner departments to ensure effective use of resources.
• Identify and deliver improved working methods/practices.
• Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve. 
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).

To be considered for this role, you must meet the below requirements: 

• 12 years schooling or equivalent.
• Experience in managing mid-sized customer focused teams ( 10 members or more).
• Thorough understanding of the Emirates Group policies, processes and practices.
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI, writing formula.
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.