Emirates Group

Our Commercial and DSO teams work across networks to achieve our sales development objectives in line with our overall commercial strategy. Using tools and online channels including mobile sites and apps to assess and understand areas such as product research, system development, customer usability and business impacts. This is an exciting and innovative area of our business!

The Admin Officer will provide secretarial and administrative support to the department, maintaining a comprehensive understanding of departmental activities, and ensuring confidentiality of all important matters.

In this role you will:

• Deliver department and corporate administration requirements, liaising with internal and external functions.
• Supervise and responsible for the day-to-day management of an admin team: performance management, timely feedback and coaching when required.
• Act as the first escalation point for the department to clarify any employee policy or operational issues, establishing root cause, decision making within established frameworks, and implementing action to resolve.
• Ensure content quality and timely updates of information within the internal systems.
• Review working practices, enhancing productivity and service delivery, to department requirements.
• Manage and maintain employee records and HR systems for the department including leave planning, industrial injury, promotion, performance feedback, attendance, appreciations and attendance exception reporting, performance exception reporting etc. Capture related data and develop into useable information.
• Oversee office operations, maintaining a comprehensive understanding of departmental activities, and liaising with various stakeholders on behalf of the Head of Department to ensure smooth communication and efficient workflow. Manage and respond to external client queries in a timely manner.
• Provide administrative support as required to the Head of Department office, ensuring the smooth and efficient day-to-day operation, effectively co-ordinating activities and streamlining the flow of information, ensuring confidentiality of all important matters.
• Assist in the preparation of confidential reports and data/ statistical figures that may be required by the Head of the Department.

In order to be successful in this role, you must meet the below requirements:

• Experience in managing mid-sized customer focused teams.
• Thorough understanding of the Emirates group policies, processes, and practices.
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in excel and automating routine tasks.
• General Office Administration.
• Excellent interpersonal skills.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it's like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career's website: www.emirates.com/careers.