Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Administration Coordinator - Crew Device Support and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As an Administration Coordinator, you will be responsible for providing business and administrative support to the department. This includes managing customer complaints and compliments, by reviewing, analysing and providing the relevant information associated to compliments and complaints to stakeholders/Customer Affairs & Service Audit (CASA).

In this role, you will: 

• Manage cabin crew electronic devices /accessories stock control system to ensure enough stocks available at all times. 
• Provide (24/7) service for quick resolution and escalate severe faults to IT for corrective action. 
• Make recommendations to enhance processes and procedures in relation to managing devices and accessories to ensure operational efficiency, and crew are using updated devices.
• Responsible for safeguarding phones/devices/accessories from theft; damage, loss or fire hazards, and that obsolete devices are segregated and subsequently destroyed or recycled. 
• Assist crew queries regarding their devices and follow-up with IT for errors in the applications. 
• Ensure apps/tools/guides are updated for relevant information.
• Ensure KIS reports of critical and sensitive nature are reviewed daily and sent to the relevant stakeholders for follow-up.
• Collate, update and store qualitative and quantitative data of detailed complaints/compliments that are investigated for record and produce reports.
• Make recommendations to all areas of customer journey affected to enhance and improve existing standard policy, guidelines and procedures based on complaints received.
• Investigate customer complaints with cabin crew in the absence of KIS/Coruson reports/Log entries.

• 12 years schooling or equivalent. 

To be considered for the role, you must meet the below requirements:

• 3+ years Administration experience.
• Proficient in MS-Word, Excel, Windows, MS Outlook.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.