At Emirates Group we connect the world through our global hub in Dubai ensuring our customers always Fly Better As one of the most recognised and admired brands globally were driven by innovation and excellence Join us as a Administration Officer for Emirates Aviation University and experience a fastpaced multicultural environment where your ideas and expertise will help shape the future of aviation Here youll grow alongside professionals from diverse backgrounds contributing to our shared success and making your mark on a global stage As an Administration Coordinator you will be responsible for managing and developing a team of Administrative Staff to provide a consistent efficient and responsive customeroriented specialist service to an internal customer base In this role you will Establish and prioritise department policies processes and procedures into discrete tasks with clear accountabilities Ensure delivery of department and corporate requirements in liaison with internal and related functions eg Scheduling Provide Effective handson supervision and day to day management of an admin team Responsible for their performance management providing timely feedback and coaching when required Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve Identify and deliver improved working methodspractices Ensure the quality of the content of information appears in the internal systems and timely updates Continuously review working practices to enhance productivity role enrichment and delivery of services to the departments requirements Manage the efficient maintenance of personnel systems and records for all staff within the department such as leave planning sickness workplace injury promotion performance feedback disciplinary action appreciations and Najm attendance exception recording etc capturing related data on a continuous basis and developing the same into useable information Analyse the data against predetermined limitsbenchmarks and company regulation Work closely with internal and partner departments to ensure effective use of resources
To be considered for the role you must meet the below requirements A minimum of 5 years of administration experience managing midsized customer focused teams 10 members or more Thorough understanding of the Emirates Group policies processes and practices Proven ability to coach and motivate staff Advanced Microsoft Office skills such as analysing information in Excel and Power BI writing formula Ability to analyse interpret and present large datasets in various reporting tools and techniques Ability to write comprehensive reports
