Emirates Group

Join our Service Delivery team, where you will be part of a dynamic group responsible for delivering exceptional experiences to our customers. The team oversees key business areas, including Catering, Product, Retail, In-Flight Entertainment and Connectivity, Cabin Crew Management, the Cabin Crew Centre of Excellence, and Uniform Standards & Development—each fundamental to our global operations.

If you are passionate about excellence in customer experience, innovation, and operational efficiency, we invite you to apply and contribute to the success of Emirates Group. As the world’s largest international airline, our service delivery teams play a crucial role in shaping our brand and ensuring world-class standards across every touchpoint.

As an Administrator you will review and provide a comprehensive administration support required for coordinating department section functions and ensuring the smooth day to day operation of the department. This role is typically focussed on the update and maintenance of administration databases and/or systems. Interaction with contacts within other departments is routine and usually uncomplicated. The use of a computer and applications is at a more advanced level and somewhat frequent.

In this role you will: 

• Ensure administrative work undertaken complies with quality standards and is in accordance with department procedures, standards and policy.  
• Support the coordination of administration material, requests, mail and equipment on a daily basis and as required for department related activities and corporate events.  
• Provide a comprehensive admin systems support service including data entry, maintenance, update and support of relevant databases and in house equipment. Record transactional data in appropriate systems and produce reports as required. Collate, analyse, archive and retrieve data / information when necessary.  
• Handle customer/employee requests, actioning transactions and queries in a timely manner and actively seek feedback to provide a high level of service with admin related queries. 
• Obtain and disseminate information from relevant sections if not available.  
• Complete timely and accurate processing of transactions, including audit, checking and necessary reconciliation for settlement of bills pertaining to corporate expenses and charges, as well as issuing relevant documentation. 
• Provide comprehensive support in maintaining, issuing and tracking supplies, basic fixtures, fittings, and facilities utilisation to ensure safe operation where applicable.  

Other activities may include:  

• Conduct briefings and inductions/training as required for new joiners across grades 1-4.   
• Compile induction material and equipment required (as well as maintenance) for briefings/training.  
• Make suggestions for improvements and provide statistical and/or productivity analysis.  
• Allocate tasks for staff and update staff /team on new procedure/processes. 

To be considered for the role, you must meet the below requirements:

• 12 Years schooling or equivalent
• At least 1 year of experience in Administration
• Proven experience as an office administrator, office assistant or relevant role  
• Outstanding communication and interpersonal abilities  
• Excellent organizational skills  
• Familiarity with office management procedures and basic admin principles  
•  Excellent knowledge of MS Office and office management software   
• Proficiency in managing and analysing data.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/career