Emirates Group

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!  

The Business Solutions Operations Manager will manage, prioritise, and deliver key initiatives aligned to the departments strategy. Monitor and proactively drive foundational improvements on the Loyalty Platform. Manage the business support and operations team to ensure Skywards business continuity.

In this role, you will:

• Be responsible for the end-to-end delivery and management of key strategic projects and initiatives.
• Collaborate with department Heads, IT and supplier partners to ensure successful implementation of Skywards initiatives in line with the departments future direction and strategy, ensuring optimal return on technology investments.
• Innovate, identify, and recommend industry best practices with regards to automated business processes as well as proactively seek, validate, and collate the current & future process/ technology needs of Skywards, resulting in improved efficiency, cost reduction and customer experience.
• Manage programme budgets, control costs and implement solutions to ensure the programme delivers within set commercial objectives and adheres to security and privacy compliance requirements. 
• Monitor internal performance measures to ensure programme deliverables are on track
• Support the portfolio management and project governance across a broad range of initiatives
• Ensure prioritisation, cross-functional bridging, and visibility of Skywards initiatives through strong stakeholder management and communication within the Skywards department and the wider Emirates organisation.
• Manage and coach a team of delivery leads to ensure on-time and within budget delivery of all strategic initiatives in line with agreed objectives and requirements.
• Champion collaboration, technology enabled innovation, and Skywards participation in Emirates activities around core business transformation and innovation.
• Manage the business support and operations team to ensure Skywards business continuity. 

To be considered for this role, you must meet the below requirements

• Bachelors Degree or Honours with 12 plus years of experience in IT or Project Management

Knowledge/skills:

• Experience in delivering complex/cross functional projects
• Experience in the travel industry with at least 5 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme in any domain).
• Experience in using Agile Project Management methodologies for delivering projects & initiatives
• Excellent stakeholder and vendor management
• Cross functional work experience, leading through influence
• Ability to develop business cases, and a good understanding of ROI and other key performance metrics
• Excellent written and spoken English.
• Experience in using complex data sets to derive commercial insights and improve revenue performance in a loyalty or commercial role

Additional Skills Desired:

• Experience working with B2C digital solutions, be it marketing, financial payments solutions, decentralized financial technologies

At Emirates we are committed to providing our employees with opportunities to grow and develop in their careers. So if you are looking for a challenging and rewarding opportunity, apply today and join our team

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.