Business Improvement Controller

Job Purpose:

Identify, develop, implement and review of business process improvements across the assigned business area to achieve the strategic and operational objectives through effective delivery of Key Performance Indicators (KPI's) and various efficiency projects as required.

Job Purpose:

Identify, develop, implement and review of business process improvements across the assigned business area to achieve the strategic and operational objectives through effective delivery of Key Performance Indicators (KPI's) and various efficiency projects as required.

Job Outline:

• Develop and deliver the industry best practices to enhance the operational effectiveness. Review, design, implement and maintain the strategic and productivity improvements such as resource and equipment planning, financial analysis and long-term planning. Act as a catalyst for sharing and implementation of best practices across the assigned business area.
  
  

• Develop the business improvement program through planning, coordinating and monitoring of initiatives within the business. Co-ordinate training workshops to impart business process improvement techniques to stakeholders.
  
  
• Develop an understanding of the business process for the various functional areas in the business. Provide direction and support to the teams created within the business units to deliver business improvement initiatives and ensure that these are structured under the Project Portfolio Program.
  
  
• Provide conceptual inputs on trends in Automation and Information Technology to enable the project teams to adopt state of art and cost effective automation solutions. Develop and support various systems within the business, in conjunction with functional line teams.
  
  
• Ensure continuous improvements in the level of the customer satisfaction for the business by carrying out qualitative research by benchmarking best practice prevalent in other similar sized ground handling organizations. Provide innovation solutions by researching best practices for various business functions.
  
  
• Work with the management in setting up systems to evaluate business unit performance against KPIs. Work with operational units across the business to identify areas of weak performance and support line managers in the design of performance improvement plans. Leverage the learnings from areas of high performance to suit other operating sections within the business.
  
  
• Support the management in liaising with various departments for the corporate initiatives and in sharing learnings, maintaining networks, and exchanging information regarding the cost saving strategies being deployed within the business.
  
  
• Review and revise the business processes, to clearly reflect any new working methods. Influence and interact with process owners, department heads and corporate functions for effective implementation of redesigned processes and make recommendations for long and/or short term benefits.
  
  
• Conduct audits every three to six months to ensure that the identified changes have been effectively implemented. Ensure benefits from every improvement program are fully maximized and that all business improvement objectives are achieved in relation to financial and qualitative deliverables.
  
  
• Stay abreast of new developments in business process improvement methodology and best practices in the ground handling industry, including learning from other market leaders in the industry.
• dnata Cargo Specific:
  Manage Operational Documentation and Control: Draft, update, and maintain dnata Cargo operations manuals and procedures in alignment with corporate frameworks and external regulatory requirements. Oversee the complete lifecycle of controlled documents, including version control, periodic reviews, approvals, and structured distribution, while ensuring obsolete or outdated content is promptly removed to maintain compliance and accuracy.

Qualifications & Experience:Degree in Industrial Engineering or any other discipline Experience:

It is desirable to be a certified First-Aider or Fire-Warden.

Experience in Business Improvement concepts, Business Process and Automation, Business planning and performance measurement.

Knowledge/skills:

Working knowledge of business improvement principles and tools

Comprehensive knowledge of the development and review of innovative solution to operational problems

Must possess an inquiring and creative mind for critical analysis. Must have good communications skills (oral, written and visual representations), for effective conveyance of recommendations and ideas. Must be resourceful and possess inter-personal skills.

Project Management expertise essential

Well developed written skills in relation to report, policy, process and procedure documentation

Good working knowledge in the area of data and message communications.

Working knowledge of PC based applications such as MS-word, MS-excel, MS - ACCESS and MS-PowerPoint, including experience with business process mapping software

Travel benefits: You can travel across the Emirates network with your family and friends with a complimentary discounted tickets fares of up to 90%.

Emirates Platinum Card: You’ll also shop, dine and play in Dubai with special discounts as a member.

Beyond the benefits mentioned, discover even more features that will take your journey to new heights in the world of aviation with Emirates Group.