Emirates Group

Emirates Skywards is Emirates airline's award-winning frequent flyer program, designed to reward members with exclusive benefits and experiences for their travel with Emirates and flydubai. As the loyalty programme of Emirates and flydubai, Emirates Skywards will change the way you experience the world. 

As Business Solutions & Operations Specialist, you will manage the end-to-end delivery of projects prioritised in alignment with the department's strategy. Leverage existing or new technologies to achieve Skywards' vision. Be responsible for the business support and operations functions to ensure Skywards business continuity.

In this role, you will:

• Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics.
• Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
• Gain understanding of various internal Skywards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
• Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.
• Contribute to the sourcing, evaluation and selection of solution vendors.
• Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented.
• Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
• Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.
• Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.

To be considered for the role, you must meet the below requirements:

• Qualifications: Bachelor’s degree (12+3 or equivalent) with 5+ years of experience in commercial, sales, or related fields.
  
• Degree in Qualification and exposure to IT preferred.
• Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme).
• Experience in delivering complex/cross functional projects
• Excellent stakeholder and vendor management
• Cross functional work experience, leading through influence
• Good understanding of ROI and other key performance metrics
• Excellent written and spoken English.
• Flexible to work longer hours when required and open to travel for business.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.