Emirates Group

At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers.

The Compliance and Governance Manager will lead compliance and governance across Emirates Contact Centres and Retail offices, ensuring adherence to regulatory, privacy, and internal standards. Collaborate with key departments to protect customer data, mitigate risk, and promote accessibility and inclusion for both customers and employees.

In this role you will:

• Ensure operational effectiveness by leading the implementation and enforcement of corporate regulatory, privacy, and internal governance standards across all Contact Centre and Retail locations, ensuring consistent and auditable compliance.
• Stay ahead of evolving regulatory requirements by actively monitoring changes and collaborating with key business stakeholders such as Legal, Data Privacy Office, and Customer Affairs & Service Audit (CASA) to ensure timely updates and maintain full compliance.
• Maintain data integrity & ensure Fraud Risk Management by safeguarding customer data and preventing fraud by collaborating with Audit, Security, and Cybersecurity teams.
• Champion Accessibility & Inclusion Advocacy by leading accessibility initiatives that meet compliance standards while enhancing the experience for both customers and employees across all touchpoints.
• Drive a culture of compliance and work with internal COEs to deliver training, conduct audits, and run regular governance campaigns.
• Proactively identify compliance risks and fraud threats, leveraging data analytics and innovative technologies to strengthen internal controls and enhance responsiveness.

To be successful in this role, you must meet the below requirements:

• Degree from an internationally recognised university.
• Mid-Senior level with 3+ years in a compliance and governance role, preferably in a contact centre environment.
• Knowledge of airline transport regulations and accessibility requirements.
• Knowledge of contact centre/airline/reservations operations.
• Proven track record in team engagement and Customer Experience improvement.
• Change management.

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel

stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance

and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website

www.emirates.com/careers