Crew Training Quality & Standards Specialist

Join our Service Delivery team, where you will be part of a dynamic group responsible for delivering exceptional experiences to our customers. Service Delivery oversees key business areas, including Catering, Product, Retail, In-Flight Connectivity, Cabin Crew Management, Cabin Crew Training, the Centre of Hospitality Excellence, and Uniform Standards & Development—each fundamental to our global operations.

If you are passionate about excellence in Crew Training, we invite you to apply for this role and contribute to the success of the Emirates Group. As the world’s largest international airline, this team plays a crucial role in shaping our brand and ensuring world-class standards across every touchpoint.

As a Crew Training Quality & Standards Specialist, you will support the implementation and continuous improvement of quality assurance processes for all cabin crew training programmes, with a focus on exceptional hospitality standards, operational excellence, and leadership development. You will support the evaluation of learner outcomes and training effectiveness to ensure delivery quality and engaging content. In addition, you will collaborate with the Quality & Standards team to maintain consistency and share insights that elevate both operational performance and premium customer experience.

In this role, you will: 

• Support the consistent application of approved quality standards across service, hospitality, and leadership training programmes through trainer accreditation, governance processes, and quality audits, ensuring alignment with organisational expectations and brand values.
• Maintain and update training content with subject matter experts and learning designers, ensuring compliance with standards, regulations, and Group Learning & Talent governance, and escalating major changes as required.
• Support the review of training delivery approaches to ensure sessions are experiential, context-driven, and relevant to operational realities.
• Coordinate with trainers and key stakeholders to ensure consistency in training delivery and reinforce desired customer service and hospitality behaviours.
• Conduct training observations and gather learner feedback and performance data to assess delivery quality and engagement, prepare summary insights and recommendations for review by the Manager.
• Identify gaps, risks, or potential compliance issues related to training quality, and support continuous improvement initiatives by implementing corrective actions as directed by the Manager.

To be successful in this role, you must meet the following requirements:

• Degree or equivalent and a minimum of 5 years in HR/Training roles. 
• Working knowledge of quality assurance processes and competency-based assessment approaches, preferably within a learning and development environment.
• Ability to collaborate effectively within cross-functional teams, including trainers, SMEs, and stakeholders.
• Understanding of basic quality management and evaluation frameworks as applied to training delivery and content.

You'll have an edge if you have: 

• Familiarity with learning management systems (LMS), training delivery platforms, and basic data or performance analytics.
• Practical problem-solving capability to propose actionable improvements that enhance training effectiveness and learner experience.
• Degree or equivalent qualification in auditing, HR, Business, or a related field; experience in training, HR, or service-driven operational environments 

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team.

You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.