Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Crew Training Support Officer and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

The primary role of the Crew Training Support Officer is to handle all aspects of the short- and long-term planning and management of the Cabin Crew Training operation and facility. This is to ensure that the cabin crew training plans are produced, and the facility is managed to satisfy the training demand to support the EK operational requirements online. The Officer is responsible for maximizing productivity and effectively utilizing trainers and resources, including SEP simulators, service cabin trainers, specialized rooms, and public areas, without compromising the quality of the learner's experience. The officer will also support in overseeing the daily operations, ensuring the smooth functioning of systems and processes to maintain high levels of efficiency. Contribute to the enhancement, developing and implementing operational processes, as well as planning, coordinating, and executing various projects and initiatives, while ensuring the facility upholds the highest standards of excellence.

In this role, you will: 

• Supervise the day-to-day operations of the Ab initio and other courses training administration which includes but not limited to ab initio transport request coordination, learner completion signoffs, ab initio in training re-batching and reassignment of other course (SEP recurrent and upgrade courses).
• Support the Specialist in managing daily roster and training schedules, ensuring alignment with roster cycles. Assist with tracking crew training footprints and consolidating courses to optimize resource availability and training facility usage.
• Carry out all Third-Party Training administration support (SEP training/ AVSEC) including resource bookings (SEP simulator facilities and classes). Ensure that the correspondence and all tasks are completed within timelines.
• Support Cabin Crew Training operations by ensuring that all administrative tasks, planning, and facility management are effectively executed to meet the overall training demands of the business.
• Build strong relationships with stakeholders (NCC, FTF, SD, Training Disciplines, P&L etc) and external customers by promoting effective communication and collaboration.
• Assist the Crew Training Support (CTS) specialist in daily operations, serving as the primary point of contact for resolving operational issues to minimize service quality impacts. Identify and recommend opportunities for operational improvements and implement cost-effective solutions, including automation, to enhance the sustainability of the training facility.
• Provide data for departmental reports and assist the CTS specialist in analysing the data to identify and address gaps in process flows, promoting efficiency and continuous improvement.
• Actively participate in departmental initiatives and projects to ensure the successful implementation of strategies that enhance Crew training and future-proof operations.
• Supervise the performance of Crew Training Support Coordinators, ensuring timely and quality completion of tasks. Assist in their development to enhance team competency and effectiveness.

To be considered for this role, you must meet the below requirements: 

• 5+ years experience in In-Flight Service or In-flight Administration
• Degree in Business Administration or 12 years schooling plus a higher Diploma in a related subject. 
• Experience in facilities management and administration. 
• Experience in supervising a team.
• Excellent communication skills in written and spoken English.-Knowledge in MS office is required.
• Experience in working with learning systems and other IT operating systems/ hardware in a complex and highly operational learning environment.
• Strong organizational skills.
• Other languages besides English are a plus but not required.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. 

Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers