Emirates Group

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives.

Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives.

Qualifications & Experience:

Airline sales and contact centre experience.

Coaching and people development.

Knowledge/skills:

Working knowledge of retail office and airline industry procedures and methodology.

Standard Fares and Ticketing courses, Skywards and MARS reservations systems.

Excellent interpersonal, telephone and customer service skills.

Ability to work in a busy sales team environment.

Selection skills training.

PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.

Qualifications & Experience:

Airline sales and contact centre experience.

Coaching and people development.

Knowledge/skills:

Working knowledge of retail office and airline industry procedures and methodology.

Standard Fares and Ticketing courses, Skywards and MARS reservations systems.

Excellent interpersonal, telephone and customer service skills.

Ability to work in a busy sales team environment.

Selection skills training.

PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.

Must have the right to live and work in Singapore.

Competitive Salary