Emirates Group

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better.

The Operational Engineer - L2  will lead and oversee Cybersecurity analysis, activities monitoring and investigations within a shift. Handle advanced incidents and service requests. Guide Level 1 engineers and provide expertise in complex troubleshooting scenarios. Coordinate with escalation engineers on the investigation and resolution of critical cybersecurity incidents. Ensure accurate triage, timely escalation and resolution within SLAs. Role is on-site and based on shift rotation within a 24x7 Operation.

In this role, you will:

• Address escalated incidents and service requests.
• Guide Level 1 engineers in troubleshooting.
• Ensure timely resolution and fulfilment of escalated issues.
• Maintain clear documentation of complex incidents.
• Monitor external threat data sources to maintain the currency of cyber network defence threat conditions and determine which security issues may have an impact on the enterprise.
• Perform a detailed analysis of cyber threat adversaries and recommend preventative countermeasures.
• Assess and identify Advance Persistent Threat (APT) activities.
• Maintain and support shift log for effective shift handover.
• Monitor and review triage activities performed by the L1 analysts and ensure accurate closure.
• Assist in creating playbooks and updating the knowledge base repository.

To be considered for this role you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) and 3+ years of experience in Information Technology.

Knowledge/Skills:

• Threat Detection and Response (CSOC): Able to analyse security alerts and differentiate false positives.
• Advanced proficiency in administration and configuration of SIEM, EDR and other security Platforms.
• Infrastructure Protection: Proficiency in advanced firewall configurations and intrusion detection systems.
• Identity: Understanding of advanced IAM configurations and role-based access controls.
• Advanced understanding of enterprise IT Cybersecurity operational environment.
• Understanding of the latest security principles, techniques, and protocols.
• Clear thinking and ability to deal with escalations effectively.
• Knowledge of database and operating system security.
• Knowledge of web servers, operating systems, and network protocols.
• Excellent verbal and written communication skills.
• Ability to triage and escalate effectively

Join our CyberSecurity team where we ensure a world class CyberSecurity organisation based on the key principles of People Process and Technology underpinned with executive endorsement of a multiyear strategy to

continuously improve and develop The team protects our digital assets by monitoring for threats responding to incidents managing vulnerabilities and ensuring compliance with security policies and regulations.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.