Emirates Group

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.  

Direct and control all departmental activities on shift, act as point of contact and plan the availability of resources / equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.

In this role you will:

• Plan
  - Work with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards
  - Review the flight schedule and ensure that the resource plan is aligned to the work demand.
  - Forecast any operational issues and ensure the availability of resources in the case of manpower shortages or equipment breakdown / maintenance
• Deploy
  - Deploy resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.
• Lead
  - Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
  - Guide and leads Department Team Leaders to deliver the required services as per the shift requirements.
  - Discuss shift challenges with the team and brief on expectations and plan of action.
• Execute
  - Update, maintain and test dnata's Amadeus Altea Flight Management to ensure AHM data and business riles are accurate, and enhancements are tested to meet business needs. For non-dnata owed systems, coordinate with the customer/ vendor to ensure the application is updated as per the Airlines requirement.
  - Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
  - Act as a role model for the desired safety behaviours and wears the appropriate PPE and ensure that work is conducted in a safe manner.
  - Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
  - Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  - Communicate regularly with key stakeholders to provide them updates on department activities on shift.
  - Coordinate regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are provided.
  - Contribute to the identification of opportunities for continuous improvement of systems, processes and practices. 
  - Develop the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action
  - Take immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.

To be considered for the role you must meet the below requirements:

• Bachelors Degree with 4-6 years of experience in aviation/ ground handling/customer service OR
• Diploma with 6-8 years of experience in aviation/ ground handling/customer service
• Valid UAE Driving license
• Preferably First Aid trained
• Advanced understanding of the aviation terminology
• Advanced Customer Management Skills
• Advanced Communication Skills
• Advanced Safety Awareness Skills
• Proficient Supervisory Skills
• Proficient Planning and Organizing Skills
•  Proficient Writing Skills
  
• Proficient IT and Computer Literacy Skills

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers