Flight Support Supervisor, dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. 

As a Flight Support Supervisor, you will be responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport.

In this role, you will:

• Plan
   -Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates.
• Deploy
   -Liaise with Customer Airlines seeking clarity and confirmation on flight status as required.
• Lead
   -Create, update and maintain dmis database.
• Execute
   - Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC.
   -Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data.
   -Liaise with Commercial team on new airlines start-ups and creations.
   -Ensure flight type & status along with Paying party is accurately updated in DMIS.
   -Verify and validate on shift basis daily slots and dmis schedules.
   -Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders.
   -Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery.
   -Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center.
   -Respond to Customer complaints and feedback in a timely manner.

To be considered for the role, you must meet the below requirements: 

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers