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General information

Name
Fraud Screening Supervisor

Description & Requirements

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Fraud Screening Supervisor and experience a fast-paced, multicultural environment where your expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.


As a Fraud Screening Supervisor, you will provide comprehensive support to safeguard the organisation against fraudulent activities through effective transaction monitoring, risk assessment, and utilisation of fraud screening tools; manage end-to-end dispute and chargeback processes by coordinating with internal stakeholders, merchants, banks, and IATA agencies to facilitate timely recovery and accurate case resolution; ensure efficient operation of automated fraud systems; conduct detailed manual investigations; identify emerging trends; prepare management reports; and maintain accurate reconciliation of dispute records while continuously enhancing fraud mitigation practices to ensure strong operational control and compliance.


In this role, you will: 

  • Provide oversight and final decision authority on high-risk or escalated transactions, ensuring consistency in risk assessment, adherence to fraud policies, and appropriate escalation of complex or material risk cases to senior management where required.
  • Verify the authenticity of suspicious transactions by liaising directly with acquirers, banks, and internal and external stakeholders prior to ticket issuance.
  • Investigate credit card and APM chargeback notifications related to unauthorized transactions or disputes concerning services provided.
  • Coordinate with internal business units to gather and submit compelling evidence to support the legitimacy of disputed transactions.
  • Respond to credit card and APM dispute Requests for Information (RFI) within strict card scheme timelines to maximize fund recovery.
  • Validate and prioritise proposed fraud rule changes based on loss trends and operational impact, coordinating with system owners and management to implement approved enhancements and track post-implementation effectiveness.
  • Provide management oversight of fraud and chargeback performance metrics, ensuring data accuracy, highlighting material risks or deviations, and driving continuous improvement actions to strengthen control effectiveness.


Qualification

Experience

  • 4+ years’ experience in a similar role (preferably with at least 2 years in a supervisory role)
  • Hands-on experience in digital payment fraud screening or transaction monitoring
  • Experience handling disputes and chargebacks
  • Experience working with large datasets / big data analytics
  • 12 years of schooling or equivalent
  • Graduate degree in Finance, Information Systems, Data Analytics, or a related discipline (preferred)

Knowledge

  • Proficient in MS Office, particularly Excel, Word, Copilot, and Outlook
  • Working knowledge of card scheme chargeback handling guidelines (Visa, Mastercard, Amex), including dispute flows and compliance timelines
  • Knowledge of SQL, Power BI, or data visualisation tools (optional)

Skills

  • Strong numerical and analytical skills
  • High attention to detail, with the ability to identify patterns, anomalies, and risks
  • Ability to work with time-sensitive data and meet strict deadlines

At Emirates, we’re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team.



Salary & Benefits


Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website emiratesgroupcareers.com. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.