HR Coordinator - People Experience (Onboarding)

• Be responsible for day-to-day people experience operations.
• Deliver a consistently high level of quality customer service and communication to internal and external customers/stakeholders. Liaise with relevant stakeholders to meet defined work goals.
• Execute all HR-assigned activities in a timely manner in compliance with the latest policies, processes, standard operating procedures, and instructions. Ensure confidentiality is maintained at all times.
• Familiarize yourself with HR systems and the data landscape at a level appropriate to perform processes and complete tasks with quality and accuracy.
• Contribute to the identification of opportunities for continuous improvement of systems, processes, practices, and cost reduction across various employee lifecycle touchpoints to enhance the people experience.
• Maintain accurate reporting on HR activities and provide ad hoc reporting whenever required.

Specific Accountabilities:

Recruitment & Onboarding – Join and Welcome to Our World

• Provide administrative support to the Talent Acquisition team on recruitment-related activities, including:
  • Screening applicants.
  • Coordinating interviews.
  • Creating and managing job requisitions.
  • Supporting the creation of offers in the system.
• Administer and score psychometric assessments in accordance with testing standards and procedures, ensuring accuracy and consistency of scores and profiles.
• Deliver customized onboarding processes and orientations that facilitate a positive candidate experience.

Employee Lifecycle – In Our World

• Process all transactional employee lifecycle activities within agreed Service Level Agreements (SLAs).
• Provide high-quality, consistent HR guidance, support, and resolutions to managers and employees, with a strong focus on people experience.
• Investigate, collect, and verify all relevant documents required to process transactions accurately.

Talent Identification

• Coordinate and schedule appointments in collaboration with the Talent Identification team, ensuring efficient scheduling, follow-up on assessments, arrangement of feedback sessions, and communication with all relevant parties, including applicants, recruitment teams, and hiring managers.
• Collaborate effectively with administrative and cross-functional teams to ensure the efficient delivery of services.

Offboarding – Saying Farewell

• Deliver customized offboarding processes and briefings to departing employees, enhancing their overall leaving experience.
• Conduct due diligence on all financial and non-financial aspects of the offboarding process to ensure smooth and compliant transactions.
• Conduct exit interviews and gather feedback through exit surveys and interviews to support continuous improvement initiatives.