Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an IT Business and Technology Support Officer at Emirates Aviation University and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As an IT Business and Technology Support Officer, you will be responsible in supporting the development and implementation of business process improvement and standards within Digital Platform Services and Employee Experience (DPS &EE) to align with department strategic objectives, enhance overall performance and compliance. Responsible for collecting, curating and analysing business performance data and providing actionable recommendations, fostering a data-driven decision-making culture and continuous improvement.

In this role, you will: 

• Drive a culture of continuous improvement by monitoring and assessing existing processes, identify areas of improvement and ensure that established best practices are followed and systems & processes are aligned thus enabling the execution of strategic objectives and effective risk management.
• Collaborate with cross-functional teams to gather and validate requirements and ensure alignment with business objectives for process improvement.
• Design and implement continuous process improvements that optimize operations and increase efficiency in alignment with industry best practices.
• Support project/ product managers in the execution of processes as per agreed deliverables and Service Level Agreements (SLAs), raising service credit requests to vendors where necessary.
• Support project / product managers in conducting monthly service reviews and ensuring follow-up on items escalated for management attention.
• Support the initiation of change requests ensuring such requests are compliant with IT Governance Framework.
• Maintain a comprehensive repository of management information including but not limited to: process performance, operational meeting minutes, RAID (Risks, Assumptions, Issues Dependencies) logs and items escalated for management attention.
• Analyse data and create reports and presentations with key findings and recommendations across key Management datasets to generate actionable insights for the DPS&EE function.
• Support DPS&EE capability leads in capturing, tracking and reporting on OKRs, KPIs and SLAs to ensure efficient and compliant operations.
• Support and promote building a cost aware culture across the department by applying FinOps practices, principles and techniques to different areas of DPS&EE (e.g. Private Cloud, Networking, Database, Public Cloud).

• Degree or Honours (12+3 or equivalent)  in relevant fields such as Finance, Business Administration, Information Technology (IT) or Computer Science, Economics, and Project Management with focus on managing financial aspects of IT projects.

To be considered for this role, you must meet the below requirements: 

• 3+ years hands-on experience in IT working across multiple disciplines e.g. reporting, budgeting and forecasting, cost management, 3rd party management, risk management, process optimisation. 
• Experience with IT financial management, and cost optimization strategies for IT initiatives is an advantage.
• Data Analysis, proficiency in collecting, curating & analysing data, identifying actionable insights, and making data-driven recommendations.
• Reporting Tools and Software, familiarity with financial management tools (e.g. Enterprise Resource Planning systems, cloud cost management platforms, PowerBI, Excel) for tracking and reporting.
• Ability to identify, recommend and implement process enhancements to improve efficiency, reporting, and monitoring.
• IT Cost Management, knowledge of IT cost components, their drivers and potential optimisation levers.
• Budgeting and Forecasting, ability to support budgeting planning and forecasting for IT initiatives, ensuring minimal variance and accurate tracking.
• Strong communication and collaboration skills to work with IT, finance, procurement, and other departments as necessary.
• Risk Management, ability to identify and assess risks related to IT and initiatives, and contribute to discussions on possible mitigation strategies.
• Ability to understand different user group needs and translate those into workable solutions suitable to all.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.