Emirates Group

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a L & D Officer you will analyse, evaluate, develop and deliver learning programs to a multicultural audience within the Emirates Group and its strategic partners by using blended training methods. All training must be aligned to the corporate objectives, Vision, Mission and Values, and must comply with National and International standards and regulations.

In this role, you will:

• Follow The principal areas in which the L&D Officer must achieve results in order to achieve its objectives and purpose are as follows:

Training Needs Analysis: Conduct the training needs analysis by engaging relevant stakeholders from the business department. The results from the needs analysis must be documented in a report format with findings that indicates a training need or alternatively suggest solutions/recommendations for business process change. This is to ensure that the training needs analysis accurately addresses the gaps in the knowledge and skills and results in the design and development of training programmes that are relevant, up-to-date, and accurate and that they focus on meeting the operational business needs of dAO and dnata Cargo.

• Design and develop learning programs:
  Define parameters of the learning program by clarifying the purpose and type of learning program with key stakeholders. Develop program content by researching, developing and documenting specific subject matter content according to the curriculum standards. Design structure of the learning program by breaking the learning content into manageable segments and document timeframe for each segment. Determine and confirm delivery strategies and required assessment methods and tools. Document complete learning program in line with organisational requirements and review it with key stakeholders and adjust as required.
  
  
• Training Delivery and Effectiveness:
  Deliver training programmes which may involve demonstrating work-skill instruction or facilitating learning in the workplace or delivering group based learning. Establish and implement the delivery method by identifying the context for learning, individual's learning style and learner characteristics. In all cases, ensure safe learning environment. Maintain, develop and review the delivery method to support and reinforce new learning, build on strengths, and identify areas of development. Monitor learner progress by using measures to ensure learners are acquiring and can use new technical and generic skills and knowledge.
  
  
• Plan and Conduct Assessment:
  Plan, design and develop assessment activities and processes by confirming purposes and context of assessment with relevant stakeholders to meet regulatory or organisational requirements as appropriate. Select assessment methods that support the collection of defined evidence. Contribute to assessment by discussing and confirming with the learner the assessment context, including learners characteristics and any need for reasonable adjustments. Assess competence by examining the collected evidence and evaluate it to ensure that it reflects the evidence required to demonstrate competence. Provide clear and constructive feedback to candidate regarding the assessment decision and develop any follow-up action plan required.
  
  
• Quality Review of Training Effectiveness:
  Determine the effectiveness of the training programs using recognised evaluation Model. Identify the learners reaction to the training programme by submitting the Learner Feedback Form, collating the feedback and recording the score for the Quality of Training. Establish if the learner has gained the essential knowledge and skills by conducting formative, summative and practical assessment as appropriate. Conduct Line Checks at operational, functional areas and equipment to establish the effective transfer of learning at the workplace.
  
  
• Professional Development:
  Maintain continued professional development by keeping self-updated with the specific area of expertise within the EK Group and across the airline and training industry in general. The jobholder is required to disseminate knowledge effectively, highlighting the latest information, methods and best practices in their field of expertise to both training colleagues and trainees. This will require regular use of, and contribution to, the Emirates Group Learning Portal MLZ, and the maintenance of professional contacts with internal and external groups and individuals.
  
  
• Project management:
  Coordinate the Special Projects and in particular objective is to coordinate obtain, update and disseminate information on training plan for various projects. Keep abreast of gap in processes, procedures, work flows, knowledge and information throughout the project. Actively participate in executing the project through course development/ delivery/ maintaining training schedules/time management/quality control design and implementation of program. Track, measure, evaluate and monitor project implementation. Plan contingency models and minimize any gaps in deviation from project plan. Actively support in the planning and execution of Airline/regulatory/Internal Audit.
  
  
• Team Leadership and Development:
  Lead and supervise a team, setting objectives and targets for team members, and conducting performance appraisals in line with corporate PM Review. Manage performance in a fair, balanced and timely manner. Update Training Manager with team achievements and areas of development. Quality review of training delivery effectiveness has to be carried out for the assigned trainers and feedback along with development plan should reflect in the individual portfolio.
  
  
• Specific to L& D Officer (English Language)
  • Plan, design and develop training and assessment activities, related to training and testing of English language proficiency at all stages of employment.
  • Ensure all content is up to date and compliant with standards prescribed by Common European Framework of Reference for Languages (CEFR), (relevant for English Language skill test from Level 2 to Level 5)
  • Support HR talent acquisition team with record updates pertaining to English language training and testing.
  • Conduct ad hoc English language training and assessment activities based on business requirement.
  • Support third party requirements for English language training and assessment as required.
  • Support the L&D Specialist to maintain the Trainers Competence Record, and act as liaison between Trainers and Registered Training Organisation (RTO) for document submission.

Qualification

To be considered for this role, you must meet the below requirements:

• Degree of an internationally recognised professional qualification in the area of expertise. The jobholder will be required to have a training qualification equivalent to City and Guilds International Certificate in Teaching and Training.
• 12 years schooling or equivalent, The jobholder will be required to have a training qualification equivalent to City and Guilds International Certificate in Teaching and Training.
• More than 2 years of work experience in a similar role or 5 years depending of qualifications.
• Knowledge of training packages, relevant competency and performance standards, policies, legal requirements, codes of practice and national and international standards and industry best practices to be used as the basis of the learning program.
• Knowledge of Instructional design principles relating to different design options for learning program design and structure.
• Relevant OHS knowledge relating to the work role, and OHS considerations that need to be included in the learning program.
• Sound evaluation skills to determine the time required for each learning segment and the overall timelines of the learning program. 
• Sound cognitive skills to develop the learning program content and design its structure.
• Ability to read and interpret a range of documentation, including technical and subject matter documents.
• Conflict resolution Ability.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.