Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Loyalty Fraud Risk & Data Privacy Officer in Skywards and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Loyalty Fraud Risk & Data Privacy Officer in Skywards you will be responsibile to support the delivery and continuous improvement of customer-facing products by coordinating product enhancements, life cycle engagement initiatives, and cross-functional execution. Contribute to product strategy through data-driven insights, while ensuring effective communication, operational alignment, and customer-centric delivery across all touch points.

In this role, you will:

• Review suspicious transactions intercepted by security platform & perform forensic checks to identify further accounts linked and the underlying fraud trends. 
• Support Machine Learning by updating final outcome of forensic findings back into the security platform. Identify and highlight false positives and propose new rule requirements. 
• Define test cases, carry out User Acceptance Testing for Skywards related Security and Data Integrity system enhancements/bugs and document testing outcomes.
• Analyse large and unstructured data sets to identify trends and anomalies indicative of malicious activities. 
• Aggregate, analyse and evaluate available program data sources to evaluate internal risk.
•  Review and action exception reports for Member activities not protected by security platform for manual activities performed by staff on Members' profiles. 
• Action all identified fraudulent cases within the defined Skywards data integrity intelligence (SDII) SLAs to minimize member inconvenience.
• Provide support with Privacy Compliance initiatives and privacy requirements for new projects implementation. 
• Conduct investigation on member complaints/ privacy issues and escalate to Data Integrity Controller and Manager. 
• Process Member Mailer Unsubscription requests along with document testing outcomes.

To be considered for this role, you must meet the below requirements:

• Proficiency in fraud concepts, process flows, and a general understanding of fraud controls.
• Working knowledge of MARS, MACS, CRIS, Business Objects, MS Office (esp. MS Excel).
• Good communication and inter-personal skills, as the jobholder is expected to interact extensively both within Skywards as well as externally.
• Strong analytical skills.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers