Emirates Group

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!  

The Manager is responsible for leading and managing the implementation of Skywards strategic products and large initiatives on the Emirates Group digital platforms ensuring that Skywards is digitally aligned and delivering to the Skywards business strategy, industry requirements, and commercial objectives. Responsible for overall Digital & IT portfolio delivery & implementations of solutions to drive member engagement with our products, partners and offers. Lead the business support and delivery team to ensure Skywards features are always functional and implement business continuity.

In this role, you will: 

• Be accountable for leading and managing the implementation of Skywards strategic products and features on the Emirates Group digital platforms. 
• In collaboration with EK Corporate communications and Ecommerce teams propose, design and develop strategic initiatives to drive digital channel conversion and engagement focusing on the Emirates Skywards features on the digital channels
• Responsible for overall Digital & IT portfolio delivery & implementations of solutions for new product and partner launches, member engagement and acquisition initiatives, dynamic and personalised offers, improve member experience and innovative digital payment solutions.
• Be responsible for securing Skywards Strategy Demand in all IT and Business investment governance forums to ensure delivery to generate on time business benefits.
•  Agree on a resolution plan with Internal IT/Technology providers/external vendors on any systems/digitals problems that are reported by internal/external users.
• Work closely with relevant internal and external stakeholders on the timely delivery of all approved initiatives. In addition, ensure cross functional bridging and visibility of Skywards projects and information through strong stakeholder management and collaboration.
• Support the business teams and work with technology providers to launch new partners, products and offers by managing the end to end system development, set-up and business implementation with a strong focus on automation and real time data transfer.
• Manage business support and operations team to ensure 24/7 business function availability, cost effective operational support of revenue generating partners, efficient set up and execution of Skywards promotions and offers. 

To be considered for this role, you must meet the below requirements

• Bachelors Degree or Honours with 10 plus years of experience in Commercial/Sales.

Knowledge/Skills:

• Have a deep understanding of loyalty programme, loyalty systems & its operations.
• Working experience on successful end to end implementation of large complex cross functional projects including delivery on digital platforms in Travel/Airline/Loyalty/ industry, with at least 2yrs+ experience in agile project management initiatives.
• Certification in Project management is preferable.
• Experience working with B2C digital solutions, be it marketing, financial payments solutions, decentralized financial technologies, etc
• Outstanding communication, stakeholder engagement, and executive level stakeholder engagement skills.
• In-depth knowledge of loyalty interfaces including digital channels, PSS touch points, inflight systems and evolving technologies.
• Adaptive working style to embrace new ways of working and methodologies
• Strong executive presence with the ability to influence senior stakeholders across multiple business units.
•  A matured mind-set and attitude to drive work through complex and matrix based teams.

At Emirates we are committed to providing our employees with opportunities to grow and develop in their careers. So if you are looking for a challenging and rewarding opportunity, apply today and join our team! 

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.