Emirates Group

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As Manager Facilities Planning & Delivery Support, you will plan, deploy and execute the facilities improvement & supplier relationship plan for dnata UAE Airport Operations (DXB and DWC locations) through leadership of the facilities planning & contracts management team. You will be accountable for maintaining relationships and leading complex negotiations with suppliers, vendors, and external stakeholders, to represent the interests of dnata Airport Operations and ensure the Group strategic objectives are embedded. The role holder is also accountable for the management and delivery of associated operational support systems including device management, distribution centres and uniform inventory. 

In this role, you will:

• Ensure an effective and efficient service delivery through management of the Airport Operations Distribution Centre (AODC).
• Ensure effective management and oversight of the existing facilities footprint; ensure mandatory internationally recognised standards are being observed and maintained, identify areas of concern through audits to take corrective and preventive action.
• Interact with key internal and external stakeholders to develop a future-focused facilities plan spanning Dubai International Airport (DXB) and Dubai World Central Airport (DWC).
• Deploy an internal framework to benchmark and conduct feasibility analysis of all new projects and comply with scope related to budget, resources, timelines, and contractual agreements.
• Manage multiple high value and complex projects simultaneously by tracking performance of specialised contractors handling the projects. Review the project plan regularly and revise as the timescales and requirements of the project change throughout the project life cycle. Ensure timely management of project decisions, issues, and risks.
• Be directly accountable for dnata Airport Operations facilities operating budget, forecasting future requirements, planning, and reporting on the budget in alignment with Group standards.
• Act on behalf of UAE AO as the key liaison with Group Procurement and Logistics to finalise contracts with external suppliers for items including communication devices, transportation, and facility maintenance.
• Be the primary point of contact on all supplier relationships, coordinating end-to-end contracting process, as well as the ongoing supplier and contract management activities.
• Lead on all contract agreement negotiations or amendments with vendors (Dubai Airports and external suppliers) to achieve optimum value for investment.
• Establish and maintain a performance management framework for external vendors and suppliers; resolve service failure and actively appraise new contractors and suppliers to ensure optimal service.
• Identify the communication device needs of the business and evaluate requirements on a regular basis, leading on a strategic plan as well as ensuring comprehensive maintenance, inventory, licensing and repair plans are in place.
• Represent the interests of dnata Airport Operations on the Uniform Committee.
• Oversee and coordinate all environment and sustainability focused initiatives for UAE AO in close alignment with HQ.
• Provide leadership to the department through establishment of an appropriate organisational structure, assignment of tasks and resources to meet service standards, monitoring performance and development, and maintaining succession plans for key roles.

To be considered for the role, you must meet the below requirements:

• Bachelor's degree in a related field.
• At least 10+ years of current and relevant experience in facilities management positions, including responsibility for leading commercial negotiations.
• Minimum 5+ years of experience leading teams in a large, multi-site organisation.
• Advanced negotiation skills and ability to persuade and influence people, internally and externally, at all levels.
• Current working knowledge of UAE regulatory framework relevant to facilities management, and integration with Quality Management Systems.
• Competent in project management implementation, including budgeting and cost control knowledge.
• Knowledgeable in application of environmental frameworks and sustainability practice relevant to facilities management.

You will have an edge, if you have:

• Aviation / airports or related industries background.
• Project Management or related certification.

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if youre looking for a challenging and rewarding opportunity apply today and join our team.

Recruitment Process and Timeline 

dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers