Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a  Merchandise Support Coordinator and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Merchandise Support Coordinator you will need to provide statistical analysis for the Emirates Official Stores, both physical and online. Be the first point of contact for all Emirates branded give-away and corporate award requirements across the Global Network, ensuring that the integrity of the Emirates brand is maintained to a high standard.

In this role you will:

• Respond to all reporting needs of the Merchandise department including (a) the pre-defined weekly reporting pack, including KPIS (b) seasonal reports and (c) bespoke requests from the team.
• Raise electronic EK Stores requisitions via the Oracle system to ensure that stock is distributed to the appropriate location in a timely manner. In the case of corporate give-aways ensure that each requisition has the cost centre holder's approval and that there is adequate budget.
• Ensure accuracy of all Merchandise related content available on internal and external digital channels. Liaise with the copywriter to ensure product descriptions are captured accurately and consistently. Coordinate photography requirements with the selected vendor ensuring each image reflects the product in a positive light.

Give-away support accountabilities:

• Coordinate corporate award requests across the Global Network. Liaise with the user department to understand their needs and offer in-stock items or a bespoke service in line with budget and deadline requirements. Communicate with Procurement to ensure new suppliers and product are updated on a quarterly basis and that prices are up to date.
• Liaise with EK Stores to receive shipment status updates and relay this information to user departments
• Prepare electronic requisition purchases in order for Procurement to prepare Purchase Orders to vendors. Ensure that all purchasing procedures have been adhered to prior to creating the request.

E-Commerce support accountabilities:

• Be the first point of contact for all customer communications on www.emirates.store ensuring that information is clearly communicated and that difficult situations are escalated to the Merchandise Support Officer or Manager Merchandise in an appropriate manner.
• Complete the fulfilment of all www.emirates.store orders on a daily basis, coordinating with EK Stores and FedEx to ensure service level targets are met.
• Be responsible for the administration of customer returns and exchanges from www.emirates.store .Ensure that all damage products are logged and that potential quality control issues are communicated to the rest of the team. Complete paperwork that is necessary to get a credit note from the supplier if relevant.

To be considered for this role, you must meet the below requirements:

• Previous experience with sourcing merchandise is essential. 
• A knowledge of licensing, procurement processes and retail ventures and analytical experience would be an extremely useful benefit.

You'll have an edge if you have:

Knowledge/skills:

• Excellent analytical and reporting skills.
• Should have strong communication skills both in written and spoken English.
• Any other languages would be an advantage.
• The ability to handle several diverse projects concurrently and independently is critical. Should have a friendly demeanour and good inter-personal skills. Should be Proficient in MS Word, MS Excel and MS PowerPoint. HTML knowledge would be an extremely useful asset.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.