Emirates Group

dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.

As Operations Manager - Meetings & Events, you will plan, manage and monitor the operations of the business as required to ensure the successful achievement of department objectives. You will also develop and safeguard the company image / assets and enhance the relationship with all internal and external stakeholders.

In this role, you will:

• Plan and recommend service configurations during RFP's (Request for Proposal) or restructuring of current client operational service to enhance the customer experience.
• Review, analyse and recommend manpower requirements for the department / client, continuously monitoring the budget and looking at ways to reduce cost / drive efficiencies.
• Manage the operations by ensuring optimal utilisation of resources, leading to the achievement of annual budgets in net sales, total revenue and income.
• Prepare weekly, monthly and annual reports and constant monitoring of market trends and competitor activity. 
• Ensure the smooth functioning and profitability of the various locations / teams. Recommend and implement measures to correct any shortfall in budget to ensure profitability.
• Liaise with EGIT and relevant internal teams to provide feedback on current products to ensure they integrate with operational procedures. Keep abreast of new operational technology in the pipeline and give advice on how this can be adapted for our market.
• Maintain effective working relationships with internal departments and ensure through Service Level Agreements that departmental needs are effectively met. 
• Monitor staff performance and recommend training programmes for the Operations team. Maintain effective procedures to ensure employee standards are maintained, whilst seeking to identify new strategies to motivate staff.

To be considered for the role, you must meet the below requirements:

• Bachelor’s Degree or Honors.
• 8+ years of experience at middle management capacity in a travel organisation.
• Analytical thinker with high degree of initiative and an innovative business approach.
• Knowledge of IATA regulations.
• Excellent interpersonal and communication.

You’ll have an edge if you have:

• Process improvement experience / accreditation advantageous.
• Experience in Corporate Travel or B2B business model.
• Managing meetings and events

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you are looking for a challenging and rewarding opportunity apply today and join our team.