Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Programmes Officer in Skywards and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Programmes Officer in Skywards, you will be responsibile to support the delivery and continuous improvement of customer-facing products by coordinating product enhancements, life cycle engagement initiatives, and cross-functional execution. Contribute to product strategy through data-driven insights, while ensuring effective communication, operational alignment, and customer-centric delivery across all touch points.

In this role, you will:

• Assist in analysing member or user behaviour, generating insights to support segmentation, targeting, and engagement strategies across digital and physical product touch points.
• Manage day-to-day operational activities, including resolution of product-related queries and ensuring alignment with service and quality standards.
• Contribute to the roll out and testing of new product features and experiences, supporting usability, consistency, and customer-centric design, including personalised engagement programmes. 
• Coordinate cross-functional efforts to ensure timely delivery of product initiatives, campaigns, and life cycle communications aligned with strategic goals and brand standards
• Coordinate with internal and external stakeholders for the deployment of product messaging, promotions, and updates across relevant channels, ensuring alignment with brand guidelines and communication strategy.
• Support the development and execution of product enhancements, including assisting with research, competitor bench marking, and tracking performance metrics to drive continuous improvement.

To be considered for this role, you must meet the below requirements:

• Experience in Commercial, Sales, Marketing or Product development field
• Experience in marketing, product or a business-related field.
• Systematic and thorough approach to problem solving. A good creative and lateral thinker. Self motivated, proactive and highly organised.
• Ability to adaptable and work in different situations. Work as a team and independantly. Ability to interpret and communicate information quickly and effectively.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. 
Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers