Emirates Group

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

In this role, you will:

• Facilitate all the activities relating to the manpower and equipment budgets in the various departments of the business area and overseas Joint Venture Companies, during the annual budget process.
• Conceptualize, develop, and empower line managers on resource deployment rules keeping in view business plans, strategy & specific service level agreements with customer airlines. Transform/model these rules in the resource management system.
• Formulate and apply mathematical modelling & statistical analysis and other optimizing methods to develop and interpret What-if scenarios. Recommend the impact on resources and Keep Performance Indicators (KPI) in line with business operating strategy to the business units. Challenge where required to optimise the resource plans for increased efficiencies.
• Evaluate resource requirement/business cases prepared by Dept for additional /replacement resources keeping in view the yearly budget Plan, KPIs and other parameters. Recommend the optimum resource requirement to obtain Presidential approvals for the business.
• Influence and interact with process owners and department heads for effective implementation of redesigned rules and processes.
• Train and develop line management personnel on tools and techniques used by resource planning team, with specific reference to planning and allocation of resource to optimize efficiency and productivity.
• Act as SME for Resource management system and associated tools to enable maximum usage in developing various Planning scenarios.
• Manages adhoc Manpower and Ground Support Equipment plans to facilitate infrastructure development/changes undertaken by Dubai airport from time to time like Runway resurfacing, Passenger Terminal Building operation or movement of airlines between terminals.
• Plan, lead, organise, and facilitate project teams to improve engagement standards for all business units across the business in conjunction with other functions in Business Support .

To be considered for the role, you must meet the following requirements:

• 6–8 years’ experience in resource planning, manpower planning, scheduling, or workforce optimisation, within complex operational environments

• Strong hands-on experience across resource management and scheduling, including BPR, Method Study, Work Measurement, and Operations Research

• Proven ability to apply statistical, analytical, and optimisation techniques to support operational and strategic decision-making

• Experience delivering system user training, ideally within resource management or planning systems (e.g. INFORM or similar)

• Strong analytical, diagnostic, and problem-solving skills

• Demonstrated capability in systematic documentation of project reports, systems, and processes

• Advanced MS Office and Excel skills

• Working knowledge of Power BI or similar data visualisation tools

• A degree in Industrial Engineering or a related discipline is preferred

• Candidates without a degree will be considered where they demonstrate additional relevant experience in resource planning and workforce optimisation

You’ll have an edge if you have:

• Effective written and verbal communication skills, with the ability to influence and engage stakeholders

• Strong negotiation and stakeholder management capability

• Creativity and lateral thinking to challenge existing models and drive efficiencies

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team.

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers