Senior Cargo Agent - MUC

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally friendly and technologically advanced-fleet of over 250 aircraft. 
 Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Our services span almost every aspect of our industry. Behind it all are more than 70,000 colleagues from over 200 nationalities across our 50 business units and associated firms, making us one of the biggest employers in the region.

Passengers flying with Emirates enjoy an exceptional onboard experience, with world-class products and services, regionally inspired menus and over 6,500 on-demand entertainment channels through ICE, Emirates’ award-winning in-flight entertainment system.

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other inquiries and oversee the service from GHA.

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown; resolving any related issues
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies 
• Update flight handling reports including identification and monitoring of irregularities and discrepancies 
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Provide support, guidance and coaching to Cargo Agents 
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter ULD control reg with GHA/NOMAD. 

• A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
• Knowledge of Dangerous Goods regulations and ideally hold a DG certificate
• Knowledge of Weight & Balance procedures and Live Animal Regulation
• PC based skills including Microsoft Word/ Excel/ E-mail.
• Fluency in English and German

Critical Competencies 

• Delivering
• Drive
• Engaging Others
• Collaboration
• Open to Opportunity

Other information 

• Must be able to work on Shift pattern
• Applicants must have the legal right to live and work in the Germany. The Company will not provide assistance with obtaining work permits.
• Staff can only apply if they have completed a minimum of 1 year of service with the Company/in their current position.  Staff who have moved to their current position following a lateral transfer may apply at any time.

Travel Benefits and many others