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General information

Name
Visa Services Consultant

Description & Requirements

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.


As a Visa Services Consultant, you will be responsible for delivering accurate and courteous visa support across multiple service channels. This role ensures timely and compliant processing of visa applications, maintains documentation standards, and supports both internal and external customers in alignment with UAE immigration requirements.


In this role you will:

  • Provide professional support across walk-in, digital, and B2B channels, ensuring service excellence and adherence to company standards.
  • Screen, enter, and submit visa applications through UAE immigration systems, ensuring completeness, accuracy, and timely submission.
  • Prepare visa-related documents (e.g., NOC, sponsorship letters) and maintain accurate digital and physical records in line with audit requirements.
  • Process payments for visa services, prepare daily revenue summaries, and coordinate refunds for rejected applications in compliance with guidelines.
  • Liaise with customers and external authorities to resolve application-related queries, escalating complex cases to senior team members or the Supervisor.
  • Assist employees and their families with visa processing, ensuring all actions align with internal procedures and UAE immigration criteria.

 



Qualification

To be considered for the role, you must meet the below requirements:

  • 10 yrs schooling or equivalent High School Certificate (minimum); diploma in travel-related fields preferred.
  • 1+ years of experience in a customer service or administrative role, ideally within the travel, government services, or visa processing environment.

 

Knowledge/skills:

  • Familiar with visa platforms and government portals.
  • Documentation Management: Efficient with digital and paper records.
  • MS Office: Proficient in Excel, Word, and Outlook.
  • Communication: Clear and professional in both speech and writing.
  • Customer Service: Efficient and responsive to client needs.
  • Attention to Detail: Accurate in reviewing and processing documents.
  • Arabic written/spoken Proficiency in English (verbal and written); knowledge of Arabic language is a plus.



Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 




Salary & Benefits


Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers