Emirates Group

Job Purpose

At Emirates Group we connect the world through our global hub in Dubai ensuring our customers always Fly Better As one of the most recognised and admired brands globally were driven by innovation and excellence. Join us as a Human Resources Officer - Educational Benefits and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage

As a Human Resources Officer Educational Benefits, you will manage, motivate and coach a team of Shared Services Co-ordinators to deliver a consistent, accurate, efficient and responsive, customer-oriented service while achieving department targets and objectives. Monitor and encourage team member output to meet deliverables while ensuring that workload is shared and distributed evenly, prioritising urgent work when required.

In this role, you will:

• Lead assigned team, providing hands-on supervision and day to day management to ensure that Shared Services activities are completed on time, with accuracy and in alignment with company policies, practices and procedures.
• Drive the team to meet department objectives, ensuring that each individual's output is monitored to meet department targets and deliverables.
• Act as first escalation point to clarify any policy issues with responsibility for decision making within established frameworks. Resolve operational issues or problems arising on a daily basis.
• Motivate team to deliver exceptional service. Recognise and reward good performance, devise cost neutral ways to encourage the team. Share goals and achievements of team members across area.
• Resolve errors or service failures with team members individually. Share learnings and risk mitigation with the group, to focus on service improvement and delivery across the team.
• Performance manage team members, ensuring that underperformers and new joiners are coached to improve quality and quantity of output. Establish improvement or development plans to support learning and enhance performance; follow up to ensure that training and development is put into practice and that required improvement objectives are met.
• Continuously review working practices to enhance productivity, role enrichment and the delivery of services to the department's requirements. Encourage team members to continuously review processes and make suggestions for improvements.
• Ensure the quality and accuracy of information captured in internal systems and process guides, checking and updating material on a regular basis. Protect confidentiality of information, making sure that accesses are appropriate and that team members are aware of their responsibility to keep information and data confidential.

Qualification

To be considered for this role, you must meet the below requirements:

• Experience in managing mid sized customer focused teams (10 members or more)

You will have an edge if you have:

• Thorough understanding of Emirates' Group policies, processes and practices.
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in excel, writing formulae and automating routine tasks.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.