Emirates Group

• Plan, organize and coordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA – third party contractor as appropriate

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously

• Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo
• Manage SLA with subcontractors – follow-up of weekly / monthly / quarterly / operational audit. Monitor performance review with subcontractors. ULD stock control
• Monitor invoice verification and control
• Supervising special operations (freighter or special cargo on flights)
• Achieve agreed Cargo Revenue target by developing and maintaining productive business relationships with freight forwarders, consolidators, cargo agents, commercial accounts and other parties in the assigned territory
• Ensure that all existing cargo clients are aware of Emirates SkyCargo products and services by providing/updating them with pertinent product information and schedule updates and other information on Emirates SkyCargo products and services
• Identify potential new export and import market segments and clients through assessment of the market, regular analysis (eg CASS) and follow up of sales leads.  Prospect for new business, including making formal and informal commercial presentations to clients to introduce and explain SkyCargo logistics structures and operational procedures
• Identify potential revenue streams in offline and feeder markets and develop and execute strategies to secure this business
• Monitor market trends, competitors’ activities and special deals and recommend strategies and marketing activities to counter the competition
• Evaluate seasonal traffic demands and co-ordinate with cargo operations and reservations personnel for appropriate allocation of space
• Negotiate an established tariff maximum yield and achieve additional business at minimal cost
• Investigate and respond to customer complaints and restore customer confidence where there has been service failure. Advise the management on the feedback received from the customers about the product to improve quality, standard of service and to minimize service failures
• Maintain sales call records and statistics (rates, volumes, revenues, yield, seasonal variations) and produce periodic performance reports on existing accounts, including recommendations to maximize client support, and setting of account credit limits
• In accordance with Emirates SkyCargo strategy and objectives, promote customer interaction in all channels, including electronic commerce.

• Educated to ‘A’ level or equivalent
• Extensive experience in a Cargo Operations environment, including field sales experience with an airline/freight forwarder
• Knowledge of cargo operations and have completed advanced training in cargo acceptance and dangerous goods handling
• Thorough understanding of Airline cargo sales, including pricing strategies
• Advanced knowledge of Microsoft Word, Powerpoint and Excel
• Excellent presentation skills
• Proven ability to negotiate effectively at all levels
• Self-motivated, and pro-active with the ability to work on own initiative 
• Valid driving license

Critical Competencies

Information

• Transport Allowance
• Meal Allowance
• Profit Share eligibility
• Airline Travel Benefits