Emirates Group

Job Purpose

Customer Services Agent, attend to customer and raise reports for mishandled baggage or property irregularity at both T1 & T2, fully conversant with World Tracer Desktop & BELT and respond to customer queries.

 

In this role, you will:

• Attend to customers professionally at both Terminal 1 (T1) and Terminal 2 (T2).

• Handle customer inquiries and provide accurate and timely responses.

• Raise and manage reports related to mishandled baggage and property irregularities.

• Demonstrate full proficiency in WorldTracer Desktop and BELT systems.

• Ensure proper documentation and follow-up of baggage and property cases in line with established procedures.

• Maintain a consistently high standard of customer service and communication.

Qualification

To be considered for the role, you must meet the below requirements:

• Ability to handle customer inquiries and provide accurate, timely responses.

• Proven experience in raising and managing reports related to mishandled baggage and property irregularities.

• Full proficiency in WorldTracer Desktop and BELT systems.

• Strong attention to detail to ensure proper documentation and follow-up of baggage and property cases in line with procedures.

 

Salary & Benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.