Emirates Group

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Distribution Supervisor and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Distribution Supervisor you will need to control effectively a network of mailing and administrative activities for companywide mail services both internally /externally within UAE and out stations. To provide distribution solutions to manage increasing work load bearing in mind cost effectiveness of each delivery, ensuring customer satisfaction and co-ordinates despatching attributes. Additionally, administrates Fulfilment/scanning operations & co-ordinates the deployment of staff for various ad hoc requirements.

In this role you will:

• Responsibility in the organising, planning, despatching and controlling of mailing within a limited time frame for its delivery or collection, primarily, within Dubai, Sharjah and occasionally to the other Emirates.
• Ensure the service providers have understood the requirement/request clearly and adequate resources are available with him. This is important to provide the service without any interruption in the schedule or any delays as it might result in the flight delays causing huge loss to the company in terms of cost and reputation.
• Ensure all mailing activities are carried out in a structured, scheduled and efficient manner, especially, communications with the internal departments, outstation and external organisations that are key to the Company's growing business activity.
• Ensures that u-book (New Automated Mailing System) is effectively and correctly made use by our internal customers that would enhance the quality of service that can be provided by timely processing and auctioning every request generated. Providing training to new users will be an important job aspect.
• Supervise and oversee day to day relationship with various user departments, external service provider etc and reviews on a continuous basis the delivery procedure and modify it, to meet user department requests without impacting cost.
  To conduct spot checks on the site to verify usage of the vehicles, cleanliness, drivers uniform, punctuality and work place safety compliances.
• To optimise the available staff resources against increasing workloads, reduce lead time for deliveries and identify the most suitable options for completing task to meet the customer expectations on a continuous basis and establish service requirements with internal and external customers.
• To investigate customer complaints and provide findings of the service failure with recommendations, to prevent such recurrence. Control the ordering and stocking of various mailing supplies. Guide and instil safety discipline in the work area and analyse on a monthly basis the reports pertaining to the mailing/Fulfilment activities.
• Responsible to organise the collection and forwarding of all OCS mail to / from 139 destinations on a seven day basis. Arrange ticket stock collection from various airlines. Should ensure sensitivity, including on time transfer of bags and despatch / receives the various couriering shipments - FedEx, Empost and other courier companies are done on time and accurately.
• Responsible for staff performance appraisal through MYBC & Identify training and development needs of staff under control.

To be considered for this role, you must meet the below requirements:

Knowledge/Skills:

• Advantageous to have a minimum 2-1 years in a UAE based Airline , Courier Company or Travel Agency.
• Computer literate with MS word and ability to use e-mail, fax, etc.
• Ability to communicate in other foreign language will be advantageous.
• A valid UAE driving licence is preferred.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.