Emirates Group

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Ramp Response Agent, you will support the turnaround area of hand baggage collection and special load handling, coordinating outsource deployment across all airport terminals while effectively ensuring handling SLAs, SOPs, Work Instructions and safety requirements are met.

In this role, you will;

• In collaboration with Outsource team leader, deploys outsource loading teams to the area of allocation, ensures they are fully briefed and timely allocated across the concourses for all flight handling activities.
• Ensures safety of staff and guides them to work safely by providing support, direction, whilst being a role model for the desired safety behaviours and leading with safety
• Organizes and supervises the work of outsource loaders on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards. Coordinate with different operational areas as required.
• Monitors bay changes expected time of departure changes and escalates information to relevant stakeholder as required.
• Acts as the Point of contact for hand baggage product handling in a shift for all EK, FZ, and OAL flights.
• Manages Special Loads handling (Vehicle Loading, Heavy Cargo, Long Piece, and Odd Shape/Sized Load) across EK and OAL.
• Collaborates with outsource Team Leader in the planning and preparing manual allocation of Hand Baggage Loaders for flights.
• Ensures timely reporting of outsource loaders on shifts while manging their performance, reviewing, and mitigating irregularities.
• Supports exception handling such as ULD Stuck, baggage offloading and other service recovery.

To be considered for this role, you must meet the below requirements;

• 10 Years schooling or equivalent
• Minimum 2 years of Airport operations experience
• UAE manual driving license
• English level 4
• Experience in operating ramp GSE.
• Effective Communication skills
• Basic knowledge of Microsoft office packages
• Should completed all mandatory and regulatory courses in line with dnata learning path.
• Advance knowledge of Special load handling

At dnata, part of the Emirates Group, we are committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers