Emirates Group

Job Purpose

Join our Service Delivery team, where you will be part of a dynamic group responsible for delivering exceptional experiences to our customers. The team oversees key business areas, including Catering, Product, Retail, In-Flight Entertainment and Connectivity, Cabin Crew Management, the Cabin Crew Centre of Excellence, and Uniform Standards & Development—each fundamental to our global operations. 

If you are passionate about excellence in customer experience, innovation, and operational efficiency, we invite you to apply and contribute to the success of Emirates Group. As the world’s largest international airline, our service delivery teams play a crucial role in shaping our brand and ensuring world-class standards across every touchpoint.

As a Business Support Office, you will be responsible to provide comprehensive system services and support to business units by ensuring that business needs are reflected fully into the supporting systems either through development or exploitation. The individual should be able to identify and understand business needs and objectives suggest practical functional solutions and evaluate conflicting requirements. This includes being the centre of excellence to ensure that systems are supporting business initiatives, either through business data management or defining the functional change requirements in projects and/or enhancements, ensuring such changes are business tested, communicated and trained to the business users.

In this role, you will;

• Assist the end-user community in using and utilising the systems efficiently and use operational and applications expertise to recommend initiatives to improve the overall user experience.
• Execute user acceptance testing based on the prepared test scripts and provide documentation of the results for review prior to roll out. Archive the test scripts and results for reporting and future references.
• Produce reports using different tools available in the IT catalogue to support finance, audit, management and operational statistics.
• Provide adhoc and planned internal training or support for business units during the deployment of new application or enhancements, if required.
• Support end user community on functional clarifications. Provide workarounds for application functionality to ensure uninterrupted operation. Participate in functional implementation support for new enhancements and projects.
• Provide assistance to the project team on functional requirements documentation and user acceptance testing, as assigned.
• Work with the different teams to identify any changes between the new system enhancements and the current standard operating procedure and ensure the same are updated in the passenger?s services manual, SOP and its correlated online links.
• Provide documented updates on assigned project or task to section team lead on regular basis.
• Manage, update and maintain system application access defined by the user or their role for various applications in use by the department. Maintain business data through business rules and tables.
• Identify opportunities to adapt process/procedures as well as functionality improvements.

Qualification

To be considered for this role, you must meet the below requirements;

• Excellent communication and strong proficiency in English spoken and written
• Degree or honours in Aviation, IT or a related field.
• Experience in (Airport or Airline Operations) of which at least 3 years in Airport Operation related systems/assigned business functional domain area.
• Experience in process mapping, Change Management and Data Analytics
• Catering experience including CAT360
• Experience in working in an fast-pace environment.
• Business domain knowledge (In depth and detailed knowledge of the application and/or another leading similar systems and related industry as well as of Industry standards, regulations and resolutions for the designated application).
• Strong analytical ability with diagnostic and problem solving skills.
• Sound knowledge of Microsoft Office Suite.
• Holistic knowledge of business environment and existing applications within the business unit.
• You will have an edge if you have experience with automated testing tools.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.